Jeffrey Feuer
President
Customer Solutions Group
5855 Green Valley Circle, Suite 209 • Culver City, CA 90230
Phone: (310) 338-1171 ext 10 • Fax: (310) 338-0181
e-mail: JFeuer@askcsg.com

CUSTOMER SOLUTIONS GROUP
Los Angeles, California
1993-Current

President: Telephone sales and customer service consulting firm offering comprehensive solutions to call centers.  Create, and assess 12-20 telephone sales and service operations annually for companies of all sizes and industries throughout the U.S.  Once saved a Fortune 500 company $8 million in one meeting.

Design and implement telephone sales and service solutions including, work process engineering, quality assurance, telecommunications, recruitment, training and personnel cost reduction.  Perform extensive forecasting, budget analysis, and business planning. Locate, RFP, negotiate, implement, and manage outsourced customer service vendors.

Assess, RFP, negotiate, and implement major asset purchases including ACD, VRU, email handling, chat hosting, intranet, help-desk, CRM software, and other types of contact handling equipment and software.

CUC INTERNATIONAL
Stamford, Connecticut
1987-1992

Created new telephone-based business units generating $38 million annual revenue for a $1.2 billion, NYSE listed, consumer marketing company.

Vice President, CUC Publishing: Senior manager of a dining and consumer guide publisher from start-up.  Created and managed service and fulfillment operations centers.

Director of Operations, Shoppers Advantage Catalog Shopping Service: Day-to-day manager of 175-person customer service center processing over 1.5 million service requests annually.  Startup and manager of warranty coverage service including 30 station call center.  Managed outbound telemarketing programs at in house and vendor operations.

THE BOSTON CONSULTING GROUP
San Francisco, California
1983-1985

Developed and presented business plans, start-up analyses, and operations assessments to Fortune 500 top managements.

HARVARD BUSINESS SCHOOL
Boston, Massachusetts
1985-1987

Awarded MBA June 1987. General Management curriculum emphasizing operations and service management.

UNIVERSITY OF CALIFORNIA
Los Angeles, California
1979-1983

Bachelor of Arts degree June 1983, Magna Cum Laude in Economics. Elected Economics Outstanding Senior, Dean’s List, Phi Beta Kappa. Founded The International Association of Business Students (AIESEC) UCLA chapter.