CSG: An Outsourcing Expert!

Many companies outsource their customer service or telemarketing only to discover many of the anticipated benefits are hard to realize. Worse yet, some experience very poor service with very real long term damage done to valuable customer relationships.

CSG understands service bureau operations. We ought to—we used to run several! From contracting to campaign wrap-up, we manage your service bureau's performance.

Using our service bureau database and working experience with many qualified service bureaus, we can locate the best service bureau for your needs. Our constant work in this area means we can secure fair rates with meaningful and enforceable standards.

CSG manages all elements of a service bureau relationship and we can train your employees to do the same. Maintaining a firm but fair working relationship, creating and interpreting meaningful reports, quality assurance, and error detection are necessary for good customer service or sales.

Experienced CSG professionals can coach good customer service & sales from your service bureau.